Resume
Not fancy here, just the IT / IS Resume
Resume
SEAN ARTHUR

sean.arthur@bell.net

The purpose of this resume is to show the depth of
my experience and abilities, my commitment to
continuous learning and potential value to your
organization.

I offer a great range of skills, from hands on IT
hardware and network experience to Information
Systems analysis and management, to accounting
support, end user training, project management, and
customer and vendor support.

I have a B.A., Diplomas in Business Administration
and Information Systems and a college trade
certificate as a Technical Support Agent.

SELECTED CAREER HIGHLIGHTS

Project Manager, Lead Trainer in the successful
implementations of M5 ERP system and later for E5
Shop Systems ERP in a manufacturing environment.
Project Implementation lead for ISO 14 K
certification
Designed, maintained and successfully employed
the Disaster Recovery Plan and restored - without
loss - the entire IS System after catastrophic failure
Created and administered Access databases to
track and keep compliant MSDS and related WHMIS
documentation, and trained the data entry Users
Official Designate or Certified Administrator of
various auto industry supply chain services, including
iSupply, eSupply, Covisint, and GM Supply Power
Designed in-house solution for Employee Timecards
at a savings of over 95% of the commercial cost
Created shop floor data entry terminals and related
inventory databases for defect tracking that
eliminated costly data entry-to-fault-correction lag
times

BELOW IS AN OVERVIEW OF MY SKILLS AND
EXPERIENCE

EDUCATION

Certificate of Apprenticeship, Information
Technology Technical Support Agent
Diploma, Business Administration and Information
Systems (double program, 3 year)
Bachelor of Arts Degree
Certificates in SQL Programming and Linux Server
fundamentals
Apple Certified Technician



MAJOR EXPERIENCE

GM On-Star support
Three years Apple computer support
Mentor for Apple Technical Advisers
Ten+ years Information Systems Coordinator, for
Tier II auto parts manufacturer
Support and training for 50 computer system End
Users in Just-in-time environment
Kaizen / Continuous improvement Support Specialist
and facilitator

Taught and supported ERP system Users in
purchasing, inventory, shipping and receiving and
receivables and payroll.

Taught the head account how to use the
Sage/Business Vision accounting system and then
the more sophisticated M5 ERP book keeping
system. Entered basic receivables and inventory
data.

On a weekly basis helped reconcile, run and submit
payroll. On a monthly basis helped run the trial
balances and GL reports. Worked with the head
accountant to do fiscal year end and calendar year
ends. Ran past due reports. Helped maintain Bills of
Material and standardized the inventory system.


Technical Proficiencies

Platforms :

I have experience working in or with the following
computer systems:

iLog and iDesk Technical Support Agent software
Windows 2003 / 08 Server
Linux Ubuntu Enterprise Server
Novel NetWare – for small business
Windows OS from XP to Windows 8
Apple OSx from Tiger to Mountain Lion
QMail network email server
MS SQL Server
Loftware Labeling design and print server
Marknet Lexmark, and DLink Print Servers
UTC server, FTP server, and various other small
purposes servers
Tangential EDI , ScotiaConnect EDI

Hardware :

I have built, setup, managed, maintained or repaired
the following hardware:

IBM eServer / System p servers
Dell and custom built Intel based servers
RAID arrays, various schemes, (0,1,2,5,6)
HP, Dell , IBM , Apple iMac and generic Intel-PC
Desktops
IBM, Toshiba, and Apple Macbook / Pro laptops
Linksys, Belcan and Apple WiFi routers
Cisco 2950, 3Com Superstack, DLink DSS 24
Switches
Cyberguard SG300 Gateway/ Router / VPN
DLink DNS 323 Network Attached Storage server
Seagate DAT tape backup
HP DAT tape backup

Peripheral Support:

Lathem 3500TX networked time and attendance
clock
Konica - Minolta bizhub networked fax server / printer
/ scanner
Lexmark, Panasonic, Kodac, HP, Epson, Lexmark,
networked printers and WiFi / bluetooth printers
HP Draftmaster II printer-plotter
HP Scanjet G4050 hi-res scanner
Intermec high speed 2400 and 3600 thermal printers

Software Support and Proficiencies:

I have supported and am proficient to expert in the
use of the following:

Sage Business Vision Enterprise Accounting
MiniTab Statistics – statistical mapping
Win Server OS – Active Directory, primarily, but also
the other functions
MS Project Manager and MS Visio
Microsoft Office Suit – including Word, Excel,
PowerPoint, Outlook, Publisher
MS SQL Server
MS Access database and SQL report writing
Coffee Cup Suite website design software
Photoshop Pro
Crystal Reports

RELEVANT SUPPORT AND MANAGEMENT
EXPERIENCE:

As IS Coordinator, IT Manager, and Network
Administrator I have considerable End User support
experience as shown by the highlight list below:


As IS Coordinator

Support for upper executive ( Vice President,
President, CEO )
Support for Accounting – training and support for
accountants, HR, payroll and CFO
Support for all 50 End Users – group and individual
instruction
Custom financial reports for accounting, inventory
and logistics – in Crystal Reports and SQL
Kiazen / Lean Manufacturing problem analysis,
solutions and implementation
Edited and published the company bi-monthly
newsletter, Tech Talk
Corporate Website – designed, created, and
maintained the company website

As IS Manager

Program Manager and Lead Trainer - M5 and E2
ERP software implementation
ISO 9001 : 2000 and ISO 14 K support and
conformance
Hardware life cycle and software license due
diligence
Design and deliver training programs – all Users, all
relevant software
Department hardware and software projections and
purchasing - within budget every year
Vendor management – RFQs, bid analysis,
recommendations
NPRI ( National Pollution Registry Index )
compliance
MSDS ( tech data ) compliance and custom Access
database management

IMDS (International Material Data System )
Official Administrator and End User training for the
following supply chains:
iSupply , eSupply , Covisint , GM Supply Power


As Network Administrator

Monitor systems
Upgrade servers , hardware and workstations as
needed
Maintain Hardware and Software Inventory Matrices
Design and maintain directory structure and file
system security
Active Directory - user profiles and permissions,
groups, security
Linux Ubuntu Users – account creation and
maintenance
QMail Server email administration – account
monitoring, redirecting, auto replies
Backup systems – DAT tapes, NAS - Configure and
monitor
Created and proved the Disaster Recovery plan


EMPLOYMENT HISTORY

Aditya Birla Minacs 2010 to present - Technical
Analyst, Apple computers and GM ONStar
Good Hands Property Maintenance, 2009 to 2010,
O/O
Craaytech Painted Plastics Inc. 1999 to 2009.
Royal Bank Career Edge - contract (placed at
Craaytech Plastics) 1998-1999
Dexter's Pizza Manager or assistant manager 1988 –
1992
Northern Telecom, Wiring, Modifications, Testing
1982 – 1985


TRAINING AND EDUCATION

IT Contact Centre Technical Support Agent Diploma
– Niagara College, 2013
Apple Certified Technician, Certificate, Minacs,
Peterborough 2012
Linux Fundamentals, Certificate, Hands On
Technology Transfer Inc., 2008
SQL Programming Certificate, Hands On
Technology Transfer Inc., 2004
APQP and Control Plans, Certificate, Loyalist
College, Belleville, Ontario, 2000
Statistical Process Control, Certificate, Loyalist
College, Belleville, Ontario, 1999
Cornell Restaurant Administration, Certificate,1998
Business Administration and Information Systems
Joint Diploma (3 years),
Sir Sanford Fleming College Peterborough Ontario,
1998
Bachelor of Arts Degree, Trent University,
Peterborough Ontario, 1983

Awarded the Dean's Letter of Academic
Achievement five consecutive semesters, Fleming
College. Graduated with eighty five percent average.

OTHER DETAILS

I am bondable; possess a valid Ontario driver’s
license and reliable vehicle; I possess a valid
Canadian Passport.
Can travel as part of my employment.

References available on request.
Find me on social media as well:
Facebook: seanster007@me.com